Once you have contacted us to make a booking (either by telephone or via the website), we will send you a booking form . This details the deposit required (20%), which must be paid within 24 hours of the booking form being issued, or the dates will be re-released.
The total amount payable for the period of hire is shown on the booking form, which will be due 6 weeks prior to your arrival. In addition, a refundable security bond of £100 is also required 6 weeks prior to your arrival, which will be fully refunded within 7 working days of your departure on satisfactory inspection of the vacated property.
When we receive your final payment, we will send you an acknowledgement together, with a pre-arrival questionnaire. This allows us to set up Sungate to meet your personal requirements as much as possible. We will also send you details of how to access Sungate, and our Digital Guidebook, which will give you the most up to date information to help you enjoy your stay.
Full details regarding payment can be viewed on our terms and conditions.